Legal Center
This page explains how NetGuard handles user privacy, service usage, subscriptions, refunds, acceptable use, and support. By using NetGuard, you agree to the policies and terms described below.
Privacy Policy
NetGuard is designed to protect your privacy and secure your internet connection. We follow a data-minimization approach and only process information that is necessary to provide, maintain, secure, and improve the service.
1. No-Logs Commitment
NetGuard does not collect, store, sell, or share the following VPN activity data:
- Your browsing history.
- The websites, apps, domains, or services you access through the VPN.
- The content of your internet traffic.
- DNS query logs linked to your identity.
- Permanent records of your source IP address.
- Connection timestamps that are used to identify your browsing activity.
2. Information We May Collect
To operate NetGuard, we may collect limited information, including:
- Account information: such as email address, account ID, or sign-in identifier if account registration is supported.
- Subscription information: such as product ID, subscription status, purchase region, renewal status, and transaction identifiers provided by Apple.
- Device information: such as device model, operating system version, app version, language, and general region.
- Service diagnostics: such as crash reports, performance metrics, server availability, and error codes.
- Support information: any information you voluntarily provide when contacting customer support.
3. How We Use Information
We use collected information only for legitimate service purposes, including:
- Providing and maintaining VPN connectivity.
- Managing subscriptions and entitlement verification.
- Preventing abuse, fraud, and unauthorized access.
- Improving app stability, performance, and server reliability.
- Responding to customer support requests.
- Complying with applicable legal obligations.
4. Apple App Store Purchases
If you purchase a subscription through the Apple App Store, payment and billing are handled by Apple. We do not receive or store your full payment card number. Apple may provide us with limited transaction and subscription status data required to unlock premium features.
5. Analytics and Diagnostics
NetGuard may use privacy-conscious analytics and diagnostics to understand app performance, crashes, and feature reliability. Analytics data is not used to identify your VPN browsing activity.
6. Data Sharing
We do not sell your personal information. We may share limited data only with:
- Service providers that help operate infrastructure, analytics, customer support, or subscription verification.
- Apple, where required for App Store purchases and subscription management.
- Authorities, only when required by valid legal process and applicable law.
7. Data Retention
We retain information only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and enforce our agreements. VPN activity logs described in our No-Logs Commitment are not retained.
8. Children’s Privacy
NetGuard is not intended for children under the age required by applicable law to use digital services without parental consent. We do not knowingly collect personal information from children.
9. International Data Processing
Your information may be processed in countries or regions outside your place of residence. Where required, we take appropriate measures to protect your information according to applicable privacy laws.
10. Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information. You may contact us using the information below.
Terms of Service
1. Service Description
NetGuard provides virtual private network services designed to help users improve connection privacy, protect data on public networks, and access the internet through encrypted VPN servers.
2. Eligibility
You must comply with the laws of your jurisdiction and be legally allowed to use VPN services. By using NetGuard, you confirm that your use of the service is lawful.
3. License
We grant you a limited, revocable, non-exclusive, non-transferable license to use NetGuard for personal or internal business purposes in accordance with these Terms.
4. Service Availability
VPN performance may vary due to network conditions, server load, device settings, location, third-party networks, or government and platform restrictions. We do not guarantee uninterrupted or error-free service.
5. Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
6. Termination
We may suspend or terminate access if we reasonably believe you have violated these Terms, abused the service, created risk for other users, or used NetGuard for unlawful activities.
7. Disclaimer
NetGuard is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.
8. Limitation of Liability
To the maximum extent permitted by law, NetGuard and its operators shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of the service.
Subscription Terms
1. Auto-Renewable Subscriptions
NetGuard may offer auto-renewable subscriptions through the Apple App Store. Subscription prices, durations, free trials, and available plans are shown inside the app before purchase.
2. Billing
Payment will be charged to your Apple ID account at confirmation of purchase. Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period.
3. Renewal
Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period, unless auto-renewal is turned off.
4. Cancellation
You can manage or cancel your subscription in your Apple ID account settings: Manage subscriptions on Apple devices.
5. Refunds
Refund requests for App Store purchases are handled by Apple according to Apple’s refund policies: Request a refund from Apple.
6. Free Trials and Promotions
If a free trial or promotional offer is available, unused trial time may be forfeited when you purchase a subscription, where permitted by Apple’s rules and applicable law.
Acceptable Use Policy
You agree not to use NetGuard to:
- Violate any applicable law or regulation.
- Commit fraud, abuse, harassment, threats, or illegal activity.
- Distribute malware, phishing content, spam, or harmful software.
- Attack, scan, overload, or disrupt networks, systems, or services.
- Infringe intellectual property rights or violate third-party rights.
- Bypass restrictions in a way that is prohibited by applicable law or service terms.
We reserve the right to suspend or terminate service access for activity that violates this policy or creates risk to NetGuard, other users, infrastructure providers, or third parties.
Security & VPN Notice
NetGuard helps protect your network connection by routing traffic through encrypted VPN tunnels. However, no VPN can guarantee absolute anonymity, complete security, or access to every online service.
- Some websites or apps may block VPN connections.
- Connection speed may vary based on distance, network quality, and server load.
- You remain responsible for how you use the internet while connected to NetGuard.
- NetGuard does not replace safe browsing habits, device security, or account protection.
Changes to This Page
We may update this Privacy Policy, Terms of Service, Subscription Terms, or related notices from time to time. When we make material changes, we will update the effective date and, where appropriate, notify users through the app or other reasonable means.
Contact Us
If you have questions about this page, privacy, subscriptions, refunds, or support, please contact us:
- Email: robert.comba@outlook.com
- App Name: NetGuard
- Platform: iOS
Replace the support email above with your official customer support email before publishing.